Billing, cancellation & refunds

Before you pay

Check the plan’s features, limits, total price, currency, tax treatment, billing period and any renewal terms in the offer or checkout. Paid plans purchased through Stripe are recurring subscriptions, normally billed annually, and renew for the period shown at checkout until cancelled. Check the next payment date in your billing details and cancel before it to stop the next renewal. Separately agreed invoice-based plans follow their stated terms. Trials, discounts and refund offers apply only when expressly offered. There is no automatic entitlement to a change-of-mind refund unless your offer provides one or applicable law requires it. We can consider individual circumstances on request.

Manage or cancel a SportHQ plan

The authorised organisation owner can use “Manage billing” in settings where Stripe billing management is available. For an invoice-based agreement or unavailable billing controls, contact [email protected] with your organisation name and invoice reference. Do not send full card details.

Unless your paid offer or written agreement specifies otherwise, cancellation stops future renewals and access continues until the end of the period already paid for. Cancelling does not automatically refund that period; statutory refund rights and any express refund offer still apply. Cancelling a subscription does not delete the club or erase participant records. Follow the separate closure process if you intend to delete the organisation. Request help before the next scheduled payment if you cannot access cancellation controls.

Refunds and service problems

If there is an incorrect or duplicate charge, a service problem or another reason for a refund, contact [email protected]. Include the invoice or transaction reference, date, organisation and reason. We assess the request under your offer and applicable consumer law, and explain the outcome. Where a refund is approved, we arrange it through the payment method where practicable; provider processing times vary.

Your statutory rights continue to apply regardless of a cancellation or change-of-mind policy. A major failure or other qualifying issue can create rights to a refund, cancellation or compensation. We do not use a blanket “no refunds” policy to exclude those rights.

Club registration and participation fees

Your club, association or event organiser sets participation fees and its own cancellation, refund and transfer arrangements. A fee recorded in SportHQ is not necessarily a payment to SportHQ. Ask the named organiser about a registration-fee refund. We can help identify the responsible organisation where needed.

Closure and data

Export authorised information before closing an organisation. Member removal, account closure, plan cancellation and club deletion have different effects. Retention and backup handling are explained in the privacy policy; service responsibilities appear in the terms and conditions.